Exchange and Returns

Return Conditions

Any item can be exchanged for a store credit if it is returned within 30 days of purchase. To be eligible for an exchange items must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way. Shipping costs are the responsibility of the customer and are non-refundable. We recommend using a tracked service to return the goods as all transport risk is born by the sender.

Complete the Exchange Request form in this link to start your exchange process.

We will notify you once your return has been received and approved and will issue you an online code equal to the amount of your return to use as store credit on your next purchase.

If you have an issue with your product or delivery, please contact us to discuss your options at contactus@urbanelvis.com . If getting in touch about an exchange, please include your order number and product details in the email.